Privacy Policy

PACIFIC VIEW FARM PRIVACY POLICY

The last review of this policy was conducted in Feburary 2026.

This is the Privacy Policy of SkyRidge, operated by Pacific View Farm (Queensland) Pty Ltd (ACN 114 561 081). It explains how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and other relevant Australian privacy and anti-spam laws. This policy applies to all individuals interacting with SkyRidge services, including residents and website users.

This policy should be read together with any terms and conditions governing your dealings with us or your use of our facilities or website, and any location specific legal notice.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

1. Purpose

SkyRidge, operated by Pacific View Farm (Queensland) Pty Ltd (ACN 114 561 081), is committed to protecting your personal information under the Privacy Act 1988 (Cth) (including the Australian Privacy Principles (APPs)), and the Spam Act 2003 (Cth).

This policy outlines how we manage your personal information in accordance with the APPs. A copy of the APPs may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

In this policy, “we,” “us,” “our” or ‘SkyRidge’ means Pacific View Farm (Queensland) Pty Ltd ACN 114 561 081 and our related bodies corporate.

2. What is Personal Information

Personal Information means information or an opinion that can identify an individual, or from which the individual can be reasonably identified. Information or an opinion may be personal information regardless of whether it is true.

3. Types of personal information we collect and hold

We collect information about you and your interactions with us. Examples of Personal Information we might collect from you include:

• your name, address, telephone number and other contact details;
• purchase information (e.g., lot number, sale date);
• any additional information relating to you that you provide to us through our website or our facilities or through other websites or accounts from which you permit us to collect personal information;
• information you provide to us through surveys, feedback or social media;
• your history of purchases and use of our services;
• financial information, including your credit card information or bank details;
• details of enquiries or complaints you make; and
• any other personal information that may be required in order to facilitate your dealings with us.

The type of Personal Information which we collect will depend upon the dealings which you may have with us. For example, we may collect and hold personal information about individuals who:

• purchase from us, or express an interest in purchasing in SkyRidge (for example, when entering into a sale and purchase agreement, or when registering your interest on our website);
• seek employment with us (for example, we may collect and hold your resume, or we may seek other information about you from third parties when conducting background checks for the purposes of employment);
• register or subscribe to our newsletters or competitions;
• use our websites, social media and other online services;
• use mobile applications developed by us; or
• may otherwise come into contact with us or provide information to us.

We only collect personal information which is reasonably necessary for our dealings with you.

Sensitive information

We may also collect sensitive information about you, including information about your race or ethnicity, religious or philosophical beliefs, and employment status/data and family related matters. Such information is considered sensitive information and is only collected with your explicit consent unless we are not required to obtain your consent under the Privacy Act. Information of a sensitive nature might be collected, for example via the SkyRidge Resident Survey and Skills Survey.

Website Usage and cookies

We may collect website usage data (e.g., IP address, cookies) if you interact with our website (skyridgeliving.com.au). This data is managed by our marketing company on behalf of SkyRidge in accordance with our cookie policy. You will be notified at the point of collection via a cookie consent banner, where you can opt out of non-essential cookies (e.g., analytics, marketing) by selecting “Reject Non-Essential” or customising your preferences. Essential cookies required for website functionality cannot be opted out of. You can also manage cookies through your browser settings.

4. Why we collect, hold and use your personal information

We collect your Personal Information for the primary purpose of providing our services to you, including property management, sales, and community programs. We may also use your Personal Information for secondary purposes closely related to the primary purpose, such as community enhancement, in circumstances where you would reasonably expect such use or disclosure, and with your consent where required (e.g., for community updates via email or Electronic Direct Message).

We may collect, hold, use and disclose your personal information for purposes including the following:

• to respond to your queries (or arranging for our related parties or partners to respond) and facilitate your dealings with us;
• to notify you in relation to any pertinent information regarding the future development of SkyRidge;
• conduct marketing and promotional activities, including sending you updates or information (electronic direct mail) we think you may be interested in (e.g., community news, events, news updates);
• for any purpose you have consented to;
• for any related secondary purpose we believe you would reasonably expect when we collected your personal information or because of our relationship with you;
• for any purpose for which we are required or authorised by applicable law;
• to respond to and manage complaints, feedback, appeals and claims, defend our legal interests and investigate and protect against fraud, theft and other illegal activities; and
• for our general business operations (for example, processing payments or pursuing a debt, recruitment, maintenance of our records, compliance with our legal and insurance obligations, training and statistical purposes).

Consequences if information not provided

If you do not provide us with requested information or if that information provided is incomplete or inaccurate, it may:

• prevent us from providing our products and services to you;
• limit our ability to provide you with the level of service which you would normally expect from us; or
• prevent us from being able to contact you.

Marketing

We may use or disclose your personal information for the purpose of informing you about our services, promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by using the unsubscribe facility in all emails and communications we send to you, or by contacting us via the details below.

If you opt out of receiving marketing material from us, we may still contact you in relation to services you engaged us to provide you.

We engage other companies to provide marketing or advertising services on our behalf. Those companies are permitted to obtain only the personal information they need to deliver the service. If we provide those companies with any of your personal information, it is to provide you with a better or more relevant and personalised experience, and to improve the quality of our services.

5. How we collect your personal information

We will collect your personal information directly from you where possible. For example, we will collect your personal information via sales contracts that you enter into with us, and additional data (e.g., skills, interests, family size) via surveys with your optional consent. We will also collect the personal information you provide us (e.g., email, phone) when you make an enquiry through our website (e.g., via the SkyRidge Living form on our website).

We may also collect your personal information:

• indirectly, through the conduct of our business. We may obtain and make use of any data or information (which may include personal information and sensitive information) generated or accessed through your use of our technology for any reason or your attendance at our premises. This may include, but is not limited to, CCTV footage, phone records, data, emails, files and cache files;
• indirectly through third parties. We may obtain and make use of any information collected from publicly available sources, social media, from your referees if you apply for a position with us, or our suppliers and contractors who assist us to operate our business. For example, we may collect data via our third-party contractors that manage our marketing.

You may withdraw your consent for any optional data use (e.g., EDMs, “Know Your Neighbour,” cookies) at any time by contacting us (see contact details below).

“Know Your Neighbour” program

If you are a SkyRidge resident, we collect personal information from you when you opt-in to our “Know Your Neighbour” program via sales contracts, including your name, address, and phone number. That information is shared with your immediate neighbors with your consent. Residents who do not opt-in to “Know Your Neighbour” will not have their contact details shared with neighbors unless they provide specific written consent.

6. Who we disclose your personal information to and why

We may transfer or disclose your personal information to:

• our employees and related bodies corporate;
• third party suppliers and service providers, including service providers for the operation of our websites and/or our business in connection with providing our products and services to you, professional advisers, and payment systems operators;
• our agents or business partners;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including any Commonwealth, State or Territory government department or authorised agency, regulatory bodies and law enforcement agencies.

We may also use and disclose your personal information where:

• we are required or authorised by law to do so;
• you have expressly consented to the disclosure, or consent may be reasonably inferred from the circumstances; or
• we are otherwise permitted to disclose the information under the Privacy Act.

Overseas Disclosure

We do not typically disclose personal information overseas unless required by law. If overseas disclosure is necessary, we will comply with APP 8. For overseas buyers, we ensure their data remains in Australia unless they consent otherwise or legal requirements apply.

7. Data Security

We protect your personal information using physical (e.g., locked premises), electronic (e.g., industry-standard encryption), and managerial (e.g., access controls) measures. We retain data only as long as necessary for its purpose or as required by law, and securely dispose of it when no longer needed using shredding for paper records and secure digital wiping or physical destruction for electronic data.

Data Breaches

If a data breach occurs that is likely to cause serious harm, we will assess the data breach and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme.

8. Third-Party Policies and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or security of these websites, which are governed by their own privacy policies. You access these websites at your own risk.

9. Access and Correction

We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. If you believe the information we hold about you is inaccurate, incomplete, or out-of-date, please contact us (see details below) to request correction. You may also request access to your personal information, subject to exceptions under the Privacy Act 1988 (Cth). There are some circumstances where we are not required or able to give you access to your personal information. Where this is the case, we will tell you why. We may also need to verify your identity when you request access to or correction of your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your request as soon as practicable.

10. Privacy Policy enquiries and complaints

If you have any complaints or enquiries about how we handle your personal information, you may contact us at the details below:

Email: privacy@perrongroup.com.au
Phone: +618-9221-1555
Address: Perron Group, 4 Plain Street, EAST PERTH WA 6004 Australia

We will respond to your complaint as soon as possible. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

11. Updates

This policy may change from time to time. The latest version is available on the SkyRidge Community website at https://skyridgeliving.com.au/privacy-policy.